Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Engagement Delivery Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma Design, setup, and execute process workshops (e.g., Design Thinking Workshops) Define and scope processes and value streams to be improved, and clearly establish process deliverables Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve Identify and implement business-facing and customer-facing metrics and design collection processes Provide process-related training, integrate within process workshops, and follow-up on application Design process-related materials , templates, standard procedures, and learning simulations Provide ongoing coaching and mentoring on process design & improvement activities, including process management Apply change management & project management techniques to drive organizational commitment Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business Integrate processes with technology, and support IT implementations Act as a process champion to bring process-centric thinking and behaviour Stakeholder Management Excellent stakeholder engagement across levels to ensure stakeholders are informed and able to make required decisions Manage stakeholder expectations & provide regular inputs / reports where appropriate Identify & manage decision makers / influencers appropriately Business Development: Identify new project opportunities within the business area, and proactively pitch for more work for Process Excellence as a whole, including building the project management vertical even further Knowledge & Skills (Must Have) : Confidence & excellent communication Knowledge of lean six sigma concepts Solid organizational skills including attention to detail Excellent presentation and public speaking skills Commercial awareness and third party management capability Understanding of Power BI/other visualisation tools Ability to conduct workshops using Design Thinking technique Knowledge & Skills (Additional) : Excellent interpersonal communication skills and establishing professional rapport Good negotiating skills Good problem-solving skills Experience: Proven working experience of minimum 15 years majorly in leading large/complex programmes Experienced in working with international stakeholders preferably from UK Experience of managing projects involving Investments domain/Migration/Rationalisation of applications/Technology and Cloud transformation Educational Qualification: Bachelor s/Master s degree required Lean Six Sigma Black Belt Certified Proficiency in Microsoft Word, Excel, and PowerPoint Any Microsoft cloud certifications is a must Investment Banking related certifications is a plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.