Assistant Store Manager

"Role – Assistant Store Manager PURPOSE & IMPACT ON ORGANIZATION: • Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them • Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success • Be a role model for customer service and meeting or exceeding customers’ expectations • Share your customer service experience and train selected team members to fine tune their service skills • Be a resource for Retail Professionals in dealing with complex customer service situations • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values • Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers • Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) • Adhere to all established policies and procedures • Execute and maintain established Visual Merchandising and In-Store Communication standards • Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor • Complete cash register transactions quickly and accurately • Minimize loss in both, the stockroom and the sales floor • Perform all store operations in a safe, effective and efficient manner • Collaborate productively and respectfully with team members • Make yourself available to support other team members when needed • Complete all applicable training programs and effectively apply the learning on the job • Seek coaching and learning opportunities to continually improve your performance KEY RELATIONSHIPS: • Customers • Peers and Supervisor SKILLS: • Advanced Retail Professional Competencies (additions based on market needs) KNOWLEDGE, CAPABILITIES AND EXPERIENCE: • High school education is a must • Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding • Basic numeracy and literacy and advanced verbal communication skills"

Assistant Store Manager