Assistant Restaurant Manager

Job Description

We are seeking a proactive and customer-focused Assistant Restaurant Manager / Captain to join our dynamic team. The Assistant Restaurant Manager / Captain will play a key role in supporting the day-to-day operations of the restaurant, leading the front-of-house team, and ensuring exceptional service delivery. The ideal candidate will have strong leadership skills, an eye for detail, and a passion for hospitality, with the ability to handle customer service challenges and contribute to operational excellence. Key Responsibilities1. Operational Support & Supervision Assist the Restaurant Manager in overseeing daily restaurant operations, ensuring the smooth and efficient functioning of the restaurant. Supervise the front-of-house team, including waitstaff, bartenders, and hosts/hostesses, ensuring adherence to service standards and operational procedures. Coordinate with the kitchen and bar staff to ensure food and beverage orders are processed efficiently and delivered promptly. Ensure proper opening and closing procedures are followed, including the cleanliness and organization of the dining area, kitchen, and bar. Monitor restaurant seating, ensuring guests are seated promptly and appropriately, based on their preferences and availability. 2. Customer Service & Guest Satisfaction Lead by example in providing exceptional customer service, ensuring that guests have an outstanding dining experience. Address and resolve guest concerns, complaints, and special requests quickly and professionally to ensure guest satisfaction. Actively engage with guests, ensuring they are comfortable and satisfied with their meals and overall experience. Foster long-term relationships with guests, encouraging repeat visits and building customer loyalty. 3. Staff Leadership & Training Assist in managing and training the front-of-house team, ensuring they are knowledgeable about menu offerings, restaurant policies, and customer service protocols. Provide guidance and support to team members, assisting with training, development, and performance feedback. Help create team schedules, ensuring adequate staffing levels during peak and off-peak hours. Maintain a positive and motivating work environment, promoting teamwork and high morale among the front-of-house staff. 4. Inventory & Stock Management Assist in managing restaurant inventory, including ordering supplies, beverages, and other stock as needed, while ensuring inventory levels are maintained and waste is minimized. Monitor stock usage and work closely with the Restaurant Manager to manage inventory costs effectively. Ensure proper handling and storage of all supplies, complying with health and safety regulations. 5. Financial Management Assist in monitoring the restaurant's financial performance, including sales, tips, and cost of goods sold (COGS). Help with tracking daily cash flow, ensuring accurate cash handling and transactions. Contribute to cost-control efforts, identifying areas to improve efficiency and reduce wastage without compromising service quality. 6. Event Coordination & Special Functions Coordinate special events, banquets, and private dining functions, ensuring that all logistics are in place for a successful event. Work with the management team to plan and execute promotional events and seasonal offerings that enhance customer engagement and boost sales. Supervise the preparation and execution of events, ensuring that staff is properly trained and guests receive high-quality service. 7. Health, Safety, and Compliance Ensure compliance with all local food safety, hygiene, and health regulations, and uphold cleanliness standards across the restaurant. Assist in conducting regular safety checks to ensure a safe dining environment for both guests and staff. Enforce company policies and procedures to ensure a safe and organized working environment for all employees. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Ability to commute/relocate: Gangtok, Sikkim: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Diploma (Preferred) Experience: total work: 5 years (Required) Work Location: In person