Assistant Restaurant Manager

Role Overview: You will be responsible for assisting in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service if applicable. Your role will involve menu planning, maintaining sanitation standards, and providing support to servers and hosts during peak meal periods. Your goal will be to continually improve guest and employee satisfaction by determining training needs and implementing plans accordingly. Key Responsibilities: - Handle employee questions and concerns - Monitor employees to ensure performance expectations are met - Provide feedback to employees based on service behaviors - Assist in supervising daily shift operations - Supervise restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager - Participate in department meetings to communicate departmental goals effectively - Ensure all employees have proper supplies, equipment, and uniforms - Communicate any food quality and service issues to Chef and Restaurant Manager - Ensure compliance with restaurant policies, standards, and procedures - Monitor alcohol beverage service to comply with local laws - Manage to achieve or exceed budgeted goals - Perform all duties of restaurant employees and related departments when necessary - Open and close restaurant shifts - Interact with guests to obtain feedback on product quality and service levels - Supervise staffing levels to meet guest service, operational needs, and financial objectives - Encourage employees to provide excellent customer service - Handle guest problems and complaints, seeking supervisor assistance when necessary - Strive to improve service performance - Set a positive example for guest relations - Assist in the review of comment cards and guest satisfaction results with employees - Meet and greet guests - Supervise on-going training initiatives - Use available on-the-job training tools for employees - Communicate performance expectations according to job descriptions for each position - Coach and counsel employees regarding performance on an on-going basis - Provide information to supervisors, co-workers, and subordinates through various means - Analyze information, evaluate results, choose the best solution, and solve problems - Assist servers and hosts during meal periods and high demand times - Recognize good quality products and presentations - Supervise daily shift operations in the absence of the Restaurant Manager Qualifications Required: - High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area Note: The company, Marriott International, is committed to being an equal opportunity employer and values the unique backgrounds of its associates. Fairfield by Marriott guarantees a simple stay characterized by warm hospitality and a reliable experience at a great value. As part of the Marriott family, you will be encouraged to explore career opportunities and deliver on the Fairfield Guarantee to ensure every guest leaves satisfied.,