Job Description

Job Responsibility: Studying the contractual obligations against each order received from various customers Coordinating with internal agencies within TTDI to make the Surge Arrester ready for customer inspection as per customer delivery requirements Handling of Customer inspections for specified regions and provide customer inspection reports/MoMs to all concerned immediately, for attending inspection comments Arranging inspection and obtaining dispatch clearance after inspection Monitoring the activities performing by sub ordinates while obtaining product certificates To ensure making the products ready for dispatch as per customer delivery and also to ensure timely dispatches & delivery at customer place to ensure no LDs. To interact and maintain healthy relation with the customers by regular correspondence for smooth execution of the contract Monitoring cash flow & Day wise inspection clearance statements To ensure no remarks in customer inspection and for this purpose, adequate monitoring to be done to offer the goods fully in compliance with customer specifications. Managing MIS, pertaining to order management activities. To have project flow chart for every order including all supporting documents After Sales Service: To record each complaint receiving from customer and to circulate it to all concerned To ensure implementation of corrective action against each complaint in coordination with servicing team To ensure timely closure of complaint in satisfaction with customer as well as TTDI To keep required MIS in place as far as servicing activities are concerned. Necessary sessions to be made and monitored through ERP To organize customer complaint review meetings at least one in Quarter Qualification: Bachelor's degree in Electrical Engineering 8 to 15 year Experience in relevant field.