Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a Telecom Domain Expert with a strong background in BSS applications such as CRM, Ordering, and Provisioning, preferably with Oracle - SIEBEL products. The ideal candidate will be well-versed in the functionality of Customer Journeys initiated from front-end channels like CRM, Web, and Mobile applications. This role requires project working experience in cross-functional teams, preferably in SAFe/Agile methodologies, and effective stakeholder communication skills.What you will do
- Utilise your expertise in BSS applications such as CRM, Ordering, and Provisioning, with a preference for Oracle - SIEBEL products.
- Apply your knowledge of Customer Journeys initiated from front-end channels like CRM, Web, and Mobile applications.
- Work on projects within cross-functional teams, preferably using SAFe/Agile methodologies.
- Drive QA best practices and process improvements individually.
- Perform API testing using SOAP and REST.
- Utilise basic SQL knowledge for various tasks.
Who you are
- You have a university degree from a full-time education programme.
- You possess expertise in BSS applications such as CRM, Ordering, and Provisioning, preferably with Oracle - SIEBEL products.
- You are well-versed in the functionality of Customer Journeys initiated from front-end channels like CRM, Web, and Mobile applications.
- You have project working experience in cross-functional teams, preferably in SAFe/Agile methodologies.
- You have effective stakeholder communication skills and can drive QA best practices and process improvements individually.
- You have API testing skills using SOAP and REST.
- You possess basic SQL knowledge.
- Desired: Automation skills in Selenium using Java/Python, BDD with Cucumber
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What’s in it for you
- Opportunity to work with a leading global telecommunications company.
- Exposure to cutting-edge technologies and methodologies.
- Collaborative and inclusive work environment.
- Opportunities for professional growth and development.
What Skills You Will Learn
- Advanced knowledge of BSS applications and Oracle - SIEBEL products.
- Enhanced understanding of Customer Journeys and front-end channel functionalities.
- Proficiency in SAFe/Agile methodologies.
- Advanced API testing skills using SOAP and REST.
- Improved stakeholder communication and QA best practices.
VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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