Assistant Manager

Designation- Assistant Manager ( Hardcore outbound sales)

Location: Mumbai, Malad

🎯 Job Summary:

We are seeking a high-performing Assistant Manager to lead outbound sales efforts for loan products including personal loans, home loans, auto loans, and credit lines. The ideal candidate will manage a team of sales executives, drive lead conversion, and ensure compliance with banking standards while delivering exceptional customer experience.

🛠️ Key Responsibilities:

• Lead and manage a team of outbound sales executives focused on loan product acquisition.
• Drive daily sales targets and conversion ratios through effective team coaching and performance monitoring.
• Develop and execute outbound campaigns to promote loan offerings to prospective and existing customers.
• Monitor call quality, lead pipeline, and closure rates; implement corrective actions as needed.
• Collaborate with credit, documentation, and operations teams to ensure smooth processing and turnaround.
• Ensure adherence to regulatory guidelines (RBI, KYC, AML) and internal compliance standards.
• Analyze sales data and prepare performance reports for senior management.
• Conduct regular training and upskilling sessions for the sales team.
• Handle escalations and ensure high levels of customer satisfaction.

📈 KPIs & Metrics:

• Loan conversion rate
• Daily/Monthly sales targets
• Lead-to-sale ratio
• CSAT (Customer Satisfaction Score)
• NPS (Net Promoter Score)
• Team attrition rate

🧑 💼 Qualifications:

• Bachelor’s degree in Any field.
• 5 years of experience in outbound sales, with at least 1–2 years in a team lead or assistant manager role.
• Strong understanding of retail loan products and banking sales processes.
• Excellent communication, leadership, and negotiation skills.

💻 Preferred Skills:

• Experience in banking, NBFCs, or financial BPOs.
• Exposure to digital lending platforms and fintech ecosystems.
• Certification in financial sales or banking operations is a plus.
• Multilingual capabilities (regional languages) are an advantage.

🚀 What We Offer:

• Attractive incentive structure and performance bonuses.
• Career growth opportunities in banking sales and leadership.
• Training programs on products, compliance, and sales strategy.
• A fast-paced, customer-focused work culture.