Job Description

Responsibilities: KPI management along with complete management of BAU Processes Having a people first mindset, showing empathy and supporting members in challenging times Motivating the team, executing career progression discussions and succession planning. Developing technical acumen within group for future growth Setting SMART objectives for team members, Preparing, and conducting development reviews/appraisals Managing dynamic work allocation of team members and setting up an efficient R&A matrix Monitoring team performance (Maintaining & communicating Time Utilization, Quality stats etc.), setting challenging benchmarks and ensuring efficient resource utilization. Ensuring clear, transparent & timely communication upward, across, and downward Monitoring and managing internal/external client queries Executing short-term to long term projects from resource planning to execution in partnership with Data Management team, Product team & technology team. Driving meaningful conversation with stakeholders with high agility & fair technical understanding Understanding the process and workflow to the extent that ideas are generated around eliminating gaps in content and establishing best practices . Driving a lean mindset & ability to bring process efficiencies. Meeting all critical timelines & requirements on BAU workflows/KPIs & projects, Problem solving at all levels What We re Looking For: Graduate or PG with above mentioned experience Considerable understanding on concepts such as Agile, Scrum, Lean, GenAI. Basic tech acumen to understand capabilities of technologies like RPA, Machine learning, Python & other related data industry relevant technologies. Experience in Lean Six Sigma, SQL/VB would be preferred. Excellent written and verbal communication Experience of mentoring, coaching, project planning, conflict management, change management etc. Proven record of conflict management, stakeholder management, performance management & workflow management Proven record of data visualization & presentation skills with structured approach to complicated problems Experience of leveraging one or many technologies to solve business problems Basic Qualifications: Graduate or PG with above mentioned experience Excellent written and verbal communication Related relevant experience. Although we do not keep a minimum experience as a criteris, we are looking for a person who have experimented & have mastered skills mentioned above. Experience of mentoring, coaching, project planning, conflict management, change management, etc.