Assistant Manager

Role Overview: As an Assistant Manager at S. J. N. Electronics, a Samsung Authorized Mobile Service Center in Hisar, you will play a crucial role in overseeing daily operations, managing staff, ensuring customer satisfaction, handling customer queries and complaints, and maintaining repair schedules. Your responsibilities will also include inventory management, adherence to company policies, and driving the team towards meeting performance targets. Key Responsibilities: - Oversee daily operations of the service center - Manage and lead staff effectively - Ensure high levels of customer satisfaction - Handle customer queries and complaints in a professional manner - Maintain repair schedules and ensure timely repairs - Manage inventory effectively - Adhere to company policies and procedures - Motivate and drive the team towards achieving performance targets Qualifications Required: - Experience in team management and leadership skills - Excellent customer service and problem-solving abilities - Knowledge of mobile phone repairs and troubleshooting - Strong organizational and multitasking skills - Good communication and interpersonal skills - Ability to manage inventory and handle administrative tasks - Experience in the electronics or telecommunications industry is a plus - Bachelor's degree in Business Administration, Management, or related field (Note: The mentioned Company Description has been omitted as it does not contain any additional details about the company),