Assistant Manager - Sales Transformation

2 - 8 years

0 Lacs

Posted:2 weeks ago| Platform: Indeed logo

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Job Description

Job Description

Key Responsibilities:
  • Escalations Management:
    Handle all Level 1 (L1) tickets raised against DMS/SFA/Retailer App. Communicate the issues to the technical team, track progress, and ensure timely resolution.
  • Distributor Onboarding:
    Facilitate the onboarding of newly appointed partners in the DMS/SFA/Retailer App platforms, ensuring all necessary configurations and master data setups are completed accurately.
  • Master Data Management:
    Ensure all the masters (New additions/ Modification in existing master) are DMS/SFA/Retailer app Platforms.
  • Backend Operations:
    Manage and monitor end-to-end backend operations for DMS/SFA/Retailer Application within the region, ensuring system stability and process compliance.
  • Training & Capability Building:
    Conduct virtual and in-person training sessions for distributors and internal stakeholders to bridge system knowledge gaps and enhance operational efficiency.
  • Process Compliance:
    Ensure strict adherence to DMS/SFA/Retailer Applications’ Standard Operating Procedures (SOPs) and promptly report any deviations to the central team.
  • Performance Review & Insights:
    Monitor daily DMS/SFA/Retailer application KPIs, analyze system data, and provide actionable insights to the sales and field teams for performance improvement.
  • Stakeholder Engagement:
    Schedule and conduct daily, weekly, and monthly cadence calls with regional and central stakeholders to review DMS/SFA/Retailer application performance and resolve ongoing issues.
Key Skills & Competencies:
  • Strong understanding of DMS/SFA/Retailer application platforms and sales processes
  • Excellent analytical and problem-solving skills
  • Proficiency in MS Excel and reporting tools
  • Good communication and coordination skills
  • Ability to train and support distributors effectively
  • Attention to detail and process orientation
Job Snapshot
Updated Date
27-10-2025
Job ID
JB1704
Department
Sales
Location
Chennai, Tamil Nadu, India
Experience
2 - 8 Years
Employee Type
Permanent

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