Assistant Manager - Renewals

Job Description

Managing the renewal refunds Highlighting double debit cases to cross function teams for refund. Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail such cases Managing the Credit Card Registration and Transaction Liaison with the service providers for timely registration and transaction. Ensure adherence to documented processes, procedures and controls Measure of Success Timely registration and transaction of Credit Card auto debits. 100% double debit cases highlighted to cross function team within 24 Hrs. Clear reduction of TAT in refunds Key competencies/skills required Solution Oriented Ability to handle pressure and meet deadline Attention to detail & Process Oriented Good command on Excel/PPT Ability to analyze complex data Good interpersonal skills and ability to work in cross functional environment DESIRED QUALIFICATIONS & EXPERIENCE Should be a graduate, preferably with a professional qualification. Must have a minimum of 5 years experience in managing the auto debits & Vendor management. Knowledge of Life Insurance is preferred. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2V2 & have completed 12 months in the current role Candidates who have a performance rating of G3V3 & have completed 18 months in the current role KNOWLEDGE / SKILLS / ABILITIES Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Detailed to attention Solution centricity Strong understanding of financial services ecosystem and payments is must Customer centricity & Servicing attitude Good communication skills & Strong Customer Focus