Job Description

Managing the Grievances of Renewals Managing the ECS Management generic email ID and escalations management Liaison with the cross functions to find the RCA Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail grievances Ensure adherence to documented processes, procedures and controls Measure of Success Clear reduction in the grievance Valuable Insights to fix the issues and tracking of solve. 100% RCA within the stipulated timeline 100% email responses within the TAT Key competencies/skills required Solution Oriented Ability to handle pressure and meet deadline Attention to detail & Process Oriented Good command on Excel/PPT Ability to analyze complex data Good interpersonal skills and ability to work in cross functional environment DESIRED QUALIFICATIONS & EXPERIENCE Should be a graduate, preferably with a professional qualification. Must have a minimum of 5 years experience in managing the auto debits and grievances. Knowledge of Life Insurance is preferred. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2V2 & have completed 12 months in the current role Candidates who have a performance rating of G3V3 & have completed 18 months in the current role KNOWLEDGE / SKILLS / ABILITIES Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Detailed to attention Solution centricity Strong understanding of financial services ecosystem and payments is must Customer centricity & Servicing attitude Good communication skills & Strong Customer Focus