Assistant Manager Quality

Job Description

Role & responsibilities Handle customer complaints via phone, email, and chat, ensuring prompt and professional responses. Investigate complaints by gathering information, analyzing facts, and liaising with internal teams. Provide resolutions in a timely manner while adhering to company policies. Maintain detailed records of customer interactions, complaints, and resolutions. Identify trends in complaints and provide feedback to relevant departments for process improvements. Follow up with customers to ensure satisfaction and proper closure of complaints. Escalate unresolved or complex complaints to senior management as necessary. Worked for new product development, FAI, APQP, Control Plan and FMEA. Conduct supplier audits, Customer audits, Special process audits e.g. Welding, Riveting Powder coating and painting. Preferred candidate profile B. E. Mech. 6 to 8 Yrs Experience. Strong communication and interpersonal skills. Ability to remain calm and professional in challenging situations. Problem-solving and conflict resolution skills. Ability to work independently and as part of a team. Perks and benefits 5 days Working Free Transportation (AC Bus) from Vadodara to Halol Plant Location Subsidized Canteen Facility Group Mediclaim Policy GPA Interested Candidates Please share your resume on brinda.joshi@integraengineering.in with following details: 1. Current CTC 2. Expected CTC 3. Notice Period 4. Total Relevant years of experience: