Job Description

To ensure that process is carried out as per system and customer requirements. Handling customer complaints and monitor organization has met customer requirements. Responsible for yield at various stages of production processes. Authorized to stop the process in case of non conformity and work with production and process development for solutions. To ensure that identification and traceability are maintained as per requirements. Track issues, get corrective actions and ensure the closure. Raise internal NC report and ensure the closure and effectiveness. Actively participate on ECP meetings, APQP meetings and Customer complaint meetings and ensure it is effectively implemented in line. Organize Operational meetings and Quality review meetings (for yield improvements) and track actions for closure. To learn current updates and developments in the field. To perform continual improvement projects and give suggestions for improvements. Quality point of contact for any customer concerns. Recording customer complaints and acknowledge the customer with containment actions. Analysis with cross-functional team with the help of quality tools Plan corrective and preventive action against customer complaints together with the related departments. To effectively follow-up the action items related to customer complaints and ensure effective closure. To review and initiate for any process / engineering / document changes wherever necessary. Update 8D report and send to customer. To monitor and audit the effectiveness of the corrective and preventive actions. To review the RMA request from customers, Allocate RMA number and communicate to customers. To arrange / attend RMA meetings, analyze RMA rejections, plan corrective actions and to keep data, track and close the loop. To visit customers as and when required for warranty rejection analysis as well as customer complaints.