Assistant Manager - Order-to-Cash (O2C)

Role & responsibilities

• Process Management:

• Must have worked in e-commerce companies /start-ups.
• Oversee the entire O2C process, from order initiation to cash collection.
• Ensure timely and accurate processing of orders and payments.
• Develop and implement process improvements to enhance efficiency and reduce costs.
• Should have experience of performing order to cash reconciliation with payment gateways, courier partners, banks, net-banking and UPI payment mechanisms.
• Must have performed customer confirmations and related reconciliations.

• Team Leadership:

• Lead, mentor, and develop a team of order management and cash collection professionals.
• Foster a collaborative and high-performance work environment.
• Conduct regular performance reviews and provide constructive feedback.

• Client Relations:

• Build and maintain strong relationships with key client stakeholders.
• Resolve any disputes or issues promptly and effectively.

• Compliance and Risk Management:

• Ensure compliance with company policies, industry regulations, and legal requirements.
• Identify and mitigate risks associated with the O2C process and implement corrective actions as needed.

• Reporting and Analysis:

• Prepare and present regular reports on key performance indicators (KPIs).
• Analyze data to identify trends, opportunities, and areas for improvement.
• Collaborate with other departments to align strategies and achieve business goals.

Preferred candidate profile

• Education:

• Bachelors degree in Finance / Advanced degree (MBA) / Post Graduation / CA – Inter completed personnel

• Experience:

• Minimum of 10+ years of experience in procurement or supply chain roles.
• Proven track record of managing O2C processes in a complex organization.

• Skills:

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proficient in using ERP systems and procurement software.
• Analytical mindset with a focus on continuous improvement.