Assistant Manager Operations

Teleperformance (TP)

5 - 10 years

2 - 6 Lacs

thane

Posted:-1 days ago| Platform:

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Skills Required

operations operations management customer satisfaction quality control communication and interpersonal skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Assistant Manager Operations to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in the CRM/IT Enabled Services/BPO industry.

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to increase customer satisfaction.
Collaborate with cross-functional teams to achieve business objectives.
Analyze operational data to identify trends and areas for improvement.
Implement and maintain quality control measures to ensure high standards.
Lead and motivate a team of professionals to achieve exceptional results.

Job Requirements

Proven experience in operations management with a minimum of 5 years of experience.
Strong leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, enabling strong relationships with stakeholders.
Ability to analyze complex data and make informed decisions.
Strong problem-solving and critical thinking skills, with the ability to adapt to changing priorities.
Experience in managing budgets and resources to achieve business objectives.

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