Assistant Manager Operations

Job Description

JOB ROLE: ASSISTANT MANAGER OPERATIONS -US HEALTHCARE EXP: 8 -13 Years (2+years as AM OPS and 5+years in US healthcare) TEAM SIZE: 40-50+FTE'S NP: IMMEDIATE TO 30 DAYS Location: Bahadurpally Hyderabad Shift: 3:30pm to 2am Essential Job Functions: Organizational Leadership Set the tone and vision for the respective division with respect to organizations core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability, and Innovation. Lead a team of functional managers to achieve goals and objectives quickly, efficiently, and profitably. Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization Set parameters and guidelines to measure performance to objectives Primary Customer Service Responsibilities Assist in strengthening existing client relations Facilitate the development of new relations on existing accounts or new accounts Heavy coordination with Manager(s) and Director of Client Success to ensure total customer satisfaction Information Governance Accountabilities : A high-level understanding of the organization’s information governance program and role-specific accountabilities A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided Participation in education as required for corporate compliance and role-specific functions and tasks HIPAA/Compliance: Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes Comply with all regulations regarding corporate integrity and security obligations Report unethical, fraudulent or unlawful behavior or activity Maintain current and annual HIPAA certification Qualifications: Master’s degree strongly preferred Minimum of 8-13 years proven success in Assistant Manager or Associate Manager role Extremely team oriented High proficiency in Microsoft products required, Outlook, Word and Excel Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines Superior communication skills Outstanding customer service with strong negotiation skills Detail oriented, with strong analytical skills and effective problem-solving skills Ability to handle confidential materials and information in a professional manner Show more Show less