Assistant Manager - Operations

Job Description

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Description: We are seeking a competent and performance-oriented Sales Manager to lead a high-performing team of Sales Development Representatives focused on the EMEA and North America regions. The ideal candidate will have deep experience in outbound sales leadership, lead qualification strategy, pipeline generation, and stakeholder engagement. This role demands a strategic thinker with hands-on leadership experience who can drive outcomes, mentor team members, and support cross-regional collaboration with internal and external sales partners. Key Responsibilities: Sales Strategy & Execution: Drive outbound prospecting strategies tailored to EMEA and NA markets. Ensure the team meets qualified lead generation targets, appointment setting KPIs, and pipeline contribution goals. Performance Monitoring: Track and review team metrics, including call volumes, conversion rates, and meeting outcomes. Proactively implement actions to improve individual and team performance. Pipeline Management: Collaborate with internal sales teams to ensure seamless handoff of qualified leads. Work closely with regional stakeholders to align SDR efforts with sales priorities and business goals. Team Leadership: Manage a team of SDRs, ensuring they are motivated, engaged, and aligned with business objectives. Lead daily huddles, monthly reviews, and quarterly performance assessments. Coaching & Development: Provide real-time coaching, feedback, and mentoring to team members. Design upskilling initiatives, sales enablement sessions, and role-play scenarios to elevate team capabilities. Hiring & Onboarding: Participate in the recruitment and structured onboarding of new SDRs. Ensure the team is staffed appropriately to handle evolving regional coverage needs. Cross-Functional Collaboration: Liaise with marketing, product, and sales operations to ensure campaign effectiveness and message consistency. Act as a feedback loop to improve messaging, targeting, and tools. Process Improvement: Identify gaps in outreach workflows, CRM usage, and lead follow-up processes. Implement tools and strategies to enhance efficiency and data accuracy. Reporting & Forecasting: Deliver regular reports on team performance, lead conversion metrics, and pipeline health. Contribute to strategic sales forecasting and quarterly planning cycles. Skills & Experience: Sales Development Expertise: Strong background in outbound B2B sales or business development, preferably in SaaS, digital media, or tech-driven environments. Team Leadership: Minimum 2+ years of experience managing SDR or Inside Sales teams with a focus on performance management and coaching. EMEA & NA Market Understanding: Familiarity with business norms, time zones, and outreach nuances for North America and Europe/Middle East/Africa territories. CRM & Tools Proficiency: Experience with Salesforce, Outreach, SalesLoft, or similar sales engagement platforms. Communication & Stakeholder Management: Ability to influence across regions, lead strategic discussions, and align with senior stakeholders. Escalation & Conflict Resolution: Skilled in addressing performance issues and managing escalations tactfully and effectively. Preferred Qualifications: 2-4 years of experience in Sales or Business Development leadership roles. Exposure to both B2B SaaS and digital advertising sales cycles. Strong analytical mindset with the ability to interpret sales data and drive improvements. Proven success in mentoring high-performing sales teams. Comfortable working across international time zones and virtual environments. Bachelors degree or equivalent; MBA preferred.