Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a skilled NOC Engineer to join our 1st Line Core Operations team in Bangalore. This role is pivotal in ensuring uninterrupted network availability through proactive monitoring, incident detection, and resolution. The individual will be responsible for executing NOC shifts, managing service desk functions, and coordinating with internal and external teams to restore services efficiently.What you will do
- Execute NOC shift routines and activities as defined.
- Monitor network alarms and events actively.
- Attend calls and respond to communications via email and trouble tickets.
- Perform remote interventions to resolve network faults.
- Escalate unresolved incidents to appropriate teams or external entities.
- Track and follow up on active alarms and pending trouble tickets.
- Evaluate incident impact, prioritise, and execute escalation processes.
- Verify network inventory database consistency and report discrepancies.
Who you are
- A university graduate in Electronics, Telecommunications, or Information Technology.
- 2 to 5 years of experience in the telecommunications industry.
- Proficient in GSM, UMTS, LTE, and 5GSA core technologies.
- Skilled in operating and maintaining SMS & DATA technologies including SMSC, Voicemail, SGSN/MME, GGSN/S/PGW, EPDG, PCRF.
- Familiar with 5GSA technologies such as AMF, SMF, UPF, UDM, UDR, NRF.
- Comfortable working in shifts and collaborating within teams.
- Fluent in written and spoken English.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What’s in it for you
- Opportunity to work in a dynamic, global telecom environment.
- Exposure to cutting-edge technologies including 5GSA.
- Collaborative culture with internal and external stakeholders.
- Structured shift-based work with defined responsibilities.
- Skill development through hands-on network operations and troubleshooting.
What Skills You Will Learn
- Advanced network monitoring and fault resolution techniques.
- Incident management and escalation protocols.
- Cross-functional coordination and communication.
- Technical proficiency in core telecom technologies.
- Operational excellence in service desk and NOC functions.
VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARA
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