Job Description

Role & responsibilities To manage team & provide support to clients for process related queries and assistance. Key Accountabilities : Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards - People Management and ensuring smooth functioning of the process/team Controlling attrition - Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations - Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report teams performance dash boards on a weekly and monthly basis. - Management of team productivity - Associate Engagement and Development Qualification : Bachelor Level Graduate Special Role requirement : Must be from Travel Background. Must have excellent communication Skills as will be required to communicate with the Clients. Must have experience on Amadeus and Sabre GDS Preferred candidate profile Need Candidates from Travel Background with atleast 6+ Years of Experience out of which 2 years into Team Handling with atleast 20 FTE Notice Period - Immediate to 30 days.