Job Description

1. Job Role . To ensure all the Activity operations in place. Meets and exceeds customer expectations by ensuring department provides Yes I Can! Service and teamwork. 2. Job Description (a) Planning Scheduling itinerary. Conduct field trips to point out scientific, historic, and natural features of parks, forests, historic sites or other attractions. (b) Guest Orientation. (i) Hosts and guides guests through a National Park, learning about the animals, the flora, grasses, mosses, insects, amphibians, reptiles. (ii) Must act as Friend, Philosopher, Guide, Companion, Assistant, Cultural Ambassador, Driver, Baby-sitter, Conservation Expert, Field Assistant, Trouble-shooter etc. (iii) Must answer visitor s questions, provide information about the park and its surrounding areas, help identify flora and fauna for guests, show them the beauty of the jungle around them, and point out significant historic, scientific and natural features of the forests, parks and sites around. (c) Story Telling. Prepare and present illustrated lectures and interpretive talks about features. Research stories regarding the areas natural history or environment. (d) Liaison. Maintain good repo liaison with Local officials / Forest Dept / local guides etc. (e) Coordination. Keep in touch with transport department. Coordinate with other departments as well, as and when required. (f) Documentation Administration Work. Compile and maintain official park photographic and information files. Also to maintain departmental documents. Prepare brochures and newspaper articles, creating presentations and brochures. Overlook budgeting part. (g) Team Performance. Overlooking evaluating the team s performance. (h) Process Adherence. Ensures all initiatives and processes are within the company s Responsible tourism framework. (i) Product Knowledge. Should have thorough knowledge of Resort Operations.