Assistant Manager LCL Import Freight

Shift Timing:

Monday to Friday (Weekend support only in special cases)

Position Overview

The Executive / Assistant Manager LCL Imports will manage end-to-end LCL, console, and courier import operations for shipments moving to the USA market. The role requires close coordination with carriers, CFS operators, pricing teams, customs brokers, trucking vendors, and customers. The primary responsibility is to ensure timely documentation, customs readiness, efficient delivery planning, and seamless shipment execution. This is a night-shift role aligned with US time zones.

Key Responsibilities

1. Shipment Monitoring & Coordination

• Monitor LCL, consolidation, and courier shipments to ensure smooth cargo movement.
• Track shipment milestones continuously from origin to final delivery.
• Share regular shipment status updates with customers and internal teams.

2. Documentation & Arrival Readiness

• Ensure all documents (HBL, MBL, invoice, packing list, ISF docs, customs docs) are accurate and received before shipment arrival.
• Share arrival notices with customers and internal teams.
• Raise disputes immediately when discrepancies are found (weight, charges, storage, etc.).
• Coordinate with the pricing team to address and resolve disputes promptly.

3. Customs Coordination

• Send customs documents to the customs team/broker.
• Ensure customs clearance is completed before the shipment arrives at the base port or facility.
• Track clearance status and escalate delays proactively.

4. Billing, Payment & CFS Coordination

• Ensure invoices are generated on time and sent to customers.
• Follow up for payment collection as per the credit terms.
• Coordinate with CFS for availability, storage, holds, and devanning status.
• Arrange trucking before the shipment becomes available at CFS / final CFS.

5. Last-Mile Delivery & POD Management

• Schedule delivery appointments based on customer instructions and facility requirements.
• Arrange trucking and dispatch shipments on time.
• Track delivery continuously until completion.
• Ensure PODs are collected and shared internally and with customers.

6. Communication & Customer Service

• Maintain clear communication with customers, internal teams, CFS operators, trucking vendors, and carriers.
• Respond to emails promptly within the defined night-shift SLAs.
• Maintain professional handling of all customer accounts and ensure smooth service execution.

Required Skills & Qualifications

• 25 years of experience in LCL import operations (USA trade preferred).
• Strong understanding of CFS processes, arrival notices, customs documentation, and last-mile coordination.
• Excellent communication skills (written & verbal English).
• Strong multitasking, follow-up discipline, and problem-solving ability.
• Exposure to freight forwarding systems/ERPs such as Shipthis, CargoWise, Magaya, etc. (preferred).

Work Schedule

• Night Shift (aligned with US EST/PST)
• Monday to Friday (Weekend support only in special cases)

Compensation

• Salary: Competitive (based on experience)
• Travel allowance as per company policy

Why Join Us?

• Opportunity to work closely with the US import market.
• Fast-paced global logistics exposure.
• Potential growth to Team Lead / Assistant Manager roles.
• Dynamic and supportive work culture.