Job Description

Facility Operations : Responsible for execution and monitoring of all the operations and ensure participants/guests of every program are highly satisfied with overall services quality at accommodation, food, conference and outdoor venues and facility ambiance. Establish effective store management systems, ensure effective and economical utilization and approve the required procurements as per authorised limits for kitchen, housekeeping, plumbing, electrical, gardening, building maintenance etc. Host the guests/events with highest standards and ensure the guest satisfaction by effective coordination with all the internal teams and external service providers and vendors. Collect written feedback from the guests and take required actions to ensure the set service standards are met. Whenever hosting the event ensure all the participant adhere to the campus rules and regulations Promote economical use of groceries and make daily and event wise costings and ensure the events are completed within the agreed expense percentages. Ensure required staff are hired for each department and provide required on duty training and motivation to improve the staff performance constantly adhering organizational ethics, values and culture. Ensure best hospitality standards are in practice at every level and by each staff to the best satisfactory levels of the clients. Ensure all departments are functioning as per the set SOPs and required formats are adopted at every step, recorded, monitored and verified on daily basis. Ensure required safety and security is in place 24*7 for the property, staff and guests by providing required tools, guidelines and security team. Conduct weekly/ monthly staff review meetings and conduct performance measurement and record assessment results. Assist in marketing initiatives by visiting and communicating with potential clients. Organize campus tour to the potential clients coming for booking the facility To be available 24*7 for any emergency consultation regarding facility, staff, guests etc. and attend personally as per the requirement. Facility Maintenance : Effective monitoring of facility repairs and maintenance coordinating with maintenance in charges. Assist in effective maintenance of the records of company warranty, guarantee and AMC records and follow up with the concerned vendors for regular and effective maintenance. Promote Bala Vikasa philosophy and programs among guests and stakeholder network and also ensure the teams demonstrate Bala Vikasa philosophy and culture. Remuneration: 4.8 to 5.4 Lakhs per Annum Joining date : Immediate in December. Any other task assigned by the SM /ED as per the organization requirement