The Assistant Manager - Facilities is responsible for end-to-end facilities management across all Cult associated formats within the city. The role ensures 99.9% uptime of all facility services, timely issue resolution, vendor performance, preventive maintenance, and cost - efficient operations while maintaining Cultfit s quality and safety standards.

Facilities Operations Management

Lead and manage daily facility operations for all centres in the city.
Ensure seamless support to Operations with 99.9% service uptime across utilities,
equipment, and infrastructure.
Conduct periodic walkthroughs to ensure adherence to facility standards and SOPs.

Ticket Closure & Service SLAs

Ensure timely closure of all tickets raised via Ops, Audit, Quality, or ticketing tools.
Track SLAs, follow up with vendors, and ensure resolution within defined timelines.

SOP & Process Compliance

Implement and monitor all systems, processes, and SOPs related to facilities.
Ensure compliance with safety norms, maintenance standards, and company guidelines.

Budgeting, Cost Efficiency & Optimization

Manage facility operations within approved budgets.
Track budget vs actuals, identify overspends, submit variance reports, and drive annual savings initiatives.
Introduce cost optimization measures without affecting service quality.

Vendor Management

Oversee performance of all facility-related vendors.
Build backup vendor options to ensure business continuity.
Ensure vendor manpower availability, quality of work, and SLA adherence.

Asset Management & Preventive Maintenance

Ensure preventive maintenance schedules for all equipment and machines with zero downtime.
Monitor AMC visits, validate service reports, and track asset health.
Ensure critical equipment testing from a business continuity perspective.

Refresh / Facelift / Mini-renovation Projects

Plan, supervise, and ensure timely execution of refresh and facelift works.
Coordinate with vendors and internal teams to ensure quality and on-time completion.

Quality Assurance

Audit centres for facility quality, safety compliance, cleanliness, and infrastructure readiness.
Evaluate vendor workmanship and material quality; recommend improvements.

MIS, Reporting & Data Management

Maintain and update all trackers for maintenance, AMC, breakdowns, vendor visits, and expenses.
Prepare MIS reports and share with the Regional Lead.

Invoicing & Documentation

Validate vendor invoices with proper documentation.
Maintain records of work orders, POs, and service reports.

Qualifications & Skills

Graduate/Diploma in Engineering, Facilities, Operations, or relevant field.
8-12 years of experience in facility management (retail, FMCG, fitness, hospitality preferred).
Strong technical knowledge of HVAC, electrical, plumbing, DG/UPS, and preventive maintenance.
Vendor negotiation & management
Communication & coordination
Budgeting and cost control
Knowledge of safety and compliance
Excel, MIS, and ticketing tool proficiency

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Assistant Manager Facilities