Assistant Manager / Deputy Manager

Job Description

Your Job Responsibilities Build and maintain strong relationships with the customers to understand their business needs and goals. Ensure seamless onboarding, provide platform demos, and encourage the use of new features. Conduct regular check in with the customers, provide guidance, and identify opportunities for cost optimization and improvement areas. Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), track key success metrics, and share customized reports on AWS usage and cost trends. Act as the point of contact for any critical issues, ensuring swift resolution by coordinating with technical teams. Drive contract renewals and identify opportunities to upsell additional services based on customer needs. Gather customer feedback (G2/CSAT/NPS reviews), work on improving services, and advocate for customer needs internally. Address customer queries related to AWS billing, pricing models, and reservation management. Monitor AWS billing, pricing constructs, and reservations; proactively alert customers to cost anomalies or unexpected usage spikes. Develop and share customized reports on AWS usage, cost trends and cost analysis. Must-have Qualifications, Skills Experience 5+ years of experience in customer success, account management, or cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus. Excellent communication, presentation, and relationship-building skills. Ability to analyze customer needs, develop strategies, and drive outcomes. Strong problem-solving skills with a proactive and customer-first mindset. Familiarity with ITSM tools and ticketing systems.