Assistant Manager - Debt Management Services - Consumer

Job Description

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) management Develop and implement strategies to improve collection rates Case to Case tracking Resolution at per AOP with in agreed timelines Portfolio ManagementDebt Collection StrategyTarget Achievement Regulatory Compliance Reporting and AnalysisRisk ManagementTeam LeadershipVendor Management Co-ordinating with internal and external clients