Assistant Manager CRM

Job Description

Role & responsibilities Responsible for leading the customer loyalty program for the organization. Designing and developing Marketing campaigns that are data-driven and segment-focused Owning the Omni-channel strategy, tactics and delivery of communication plan - Email, SMS and Digital communication. Design Communication SMS/e-mail testing structure to ensure ability to read and properly measure a/b tests Work on content, ideas and brief with the digital agencies for creatives related to loyalty Liaise with IT and technology partners/agencies to ensure successful execution of projects, delivery of products, UATs Preferred candidate profile Numerate skills - an analytical background is a must Ability to manage multiple tasks and meet tight deadlines Experience/ is comfortable having technical and financial conversations. Excellent attention to detail Ability to work in a fast-paced environment and adapt to rapid change. Excellent organizational, written and oral communication skills Prior experience with retail brand is desirable. Should have some understanding of Indian Men Fashion Industry Team Player with a zeal to succeed. Should have the ability to think objectively & creatively. Patience and listening skills are a must. Should be proficient with MS Excel Should be familiar with HTML and CSS SQL (desirable, not mandatory)