Job Description

Process Improvement: Develop and implement strategies to improve claims processing efficiency and customer satisfaction. Monitor service provider KPIs and ensure adherence to company policies. Assist with process reviews and improvements. Team Management: Supervise and mentor a team of claims adjusters, providing guidance on complex claims. Conduct regular training sessions to enhance team skills and knowledge. Conduct employee performance reviews. Claims Management: Handle commercial claims of various sizes, from intimation to settlement. Ensure timely and accurate processing of claims, adhering to turnaround times. Conduct regular claims reviews and identify areas for improvement. Coordinate with salvage/investigation teams and accounts for high-value claims. Analyze commercial line claims data (intimated, paid, closed, repudiated, outstanding). Stakeholder Management: Develop and maintain strong relationships with brokers, insureds, and service providers. Provide regular updates and feedback on claims activity and trends to underwriters/risk assessors. Address employee and customer concerns. Interested candidates can mail their resume- mitashi.gupta4@universalsompo.com Education & Experience: Bachelors degree in Business, Marketing, Insurance, or a related field. 2-3 years of experience in commercial claims. Compensation & Benefits: Competitive salary with performance-based incentives. Opportunities for career growth within the organization. Health insurance and other employee benefits. Training and development programs.