Job Description

The Opportunity: As a Asst Manager- Collections you will handle Customer/Distributors and responsible for end to end account reconciliation. Monitoring Credit block release based on payments and outstanding. You will also be responsible for resolution of disputed payment/invoice issues with customers. Responsible for reaching out to customers for Account Reconciliation, payment issues, invoice details against unadjusted payments based on information received from Customer. Acts as the liaison between Company and customers and manage overdue accounts. What were looking for: Education: B.Com Experience: 4-5 years High Volume corporate Collections experience. Experience with SAP a plus Knowledge of Billing and Collections procedures Accounts Receivable/GST/TDS knowledge/experience a plus How you will thrive and create an impact: The duties includes collection calls and/or correspondence in a fast paced goal oriented collections department. Handling escalations & negotiating past due accounts for debt recovery. Monitoring and following-up overdue accounts for timely resolutions. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with Distributors and Sales Team. KEY RESPONSIBILITIES Making payment reminder outcalls to Customers for overdue payments and ensuring timely payment collections. Achieving Collection Target set for the region. Increase collection efficiency through regular follow up with Customer & Sales Team via phone call, email & customer meetings. Approving orders and releasing in the same in SAP inline with Company Policy. Perform end to end Customer Account Reconciliation and ensure books are well reconciled. Monitoring unadjusted payments and working closely with internal customer for reduction of same to lowest possible level. Monitoring pending CRP (cash receipts) and responsible for reduction of same to lowest possible level by working closely with Treasury and AR back office team. Customer visits to be done for dispute case resolution as per appointment given by the customer to collect the overdue payments. Escalating to seniors/supervisors irregular cases and seeking help in closing them. Identifying complaints received from Customers and working closely with Sales team & concern dept for resolution. Responsible to prepare monthly AR Ageing Provision inline with policy. Ensure collection efficiency and cost of collection while tracking and controlling the delinquency of accounts. Should handle system control and managing Customer billing Blocks Unblock by following company guidelines and compliances. Working closely with Auditors w.r.t to SOX Complaince & Statutory Audit and close all open points are to be closed pertaining to AR related activities. Organize list according to severity of payment defaults. Should continuously seek out better ways of performing the processes and support process improvement initiatives. Print reports for management.