Assistant Manager - Client Delivery

Job Description

GENERAL DESCRIPTION OF ROLE: Join us to be part of our international Operations team - we are the heart of our company and create the link between the international sales offices and the global headquarter. We have regional experts/responsibilities in our team and are looking for an Operations Manager If a customized/configured solution is needed for a client, you will be the one supporting our consultants with the setup of the configuration directly in our system or the coordination of the technical implementation together with IT. You are the first point of contact for inquiries from our consultants within our APAC offices and are the connector to colleagues in the Headquarter from product development, platforms and our IT to ensure that processes are running well and that market requirements are considered. JOB RESPONSIBILITIES: Core activities: A consultant is managing a project in which client-specific configurations are requiredEven before the consultant is writing the project plan, you are consulting in terms of the technical feasibility and timelines for the client specific items of the project. When it comes to the actual implementation of the project, smaller configurations can even be carried out by yourself in the system, for more complex customizations you are working together with IT and are coordinating the implementation. A consultant needs help or support from one of the other internal teams (Products, Platform-team, IT ) to meet the client/market needs so we as Aon Assessment can grow and succeed You are the connector to the other internal teams like product development and IT to ensure that our processes run well and do meet client and market needs. You as the "expert of the market" represent the interests of your market at the headquarter. You are in exchange with your international colleagues in Operations to check if it is a market specific need and are taking part in meetings to discuss these with other internal teams to find solutions. SKILLS/COMPETENCIES REQUIRED: Strong communication skills and enjoy working with clients and colleagues. Brings a high degree of initiative, a sense of responsibility and a flexible mindset. Organizational skills enabling you to structure your work and prioritize accordingly. Fluent English allowing you to communicate effectively. Enthusiastic about technical HR solutions and have a high interest/good understanding on IT related topics (doesn t mean that you must program yourself ). Experience in project management.