Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks are available in timely manner and to provide functional provision of the risk system to the users on a daily basis.
Responsibilities
Direct Responsibilities
Has good skills with Support and Deployment tools (Splunk, Geneos etc)
Be able to automate using various tool and scripts (Python, Shell etc)
Experience with java for System Capacity Management and Issue Investigation
Some working Knowledge of Dev Ops Tools.
Understand the Business Functionality and Enable Technical investigations and Solutions for the Functional issue raised.
Leadership in Issue Resolution and interaction with Stakeholders.
End to end follow-up and communication on issues impacting users & service delivery.
Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services.
Maintain quality of deliverables to keep the key KPI and trends in check.
Plan and perform of application/infrastructure releases and configuration changes.
SLE and Delivery completions for daily
Propose and Implement Service improvements that may be in progress service Improvement.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve Loading and Calculation issues.
Provide input to the implementation, backup and roll-back plans.
Be able to grow technically and functionally to manage the loading and system as part of the team.
Understanding of the flow & overall business in investment banking
Ensuring the timely provision of other risk measures.
Ensuring users of the system receive the agreed level of service.
Appropriate and timely communication with all stakeholders
Help technical Development of team.
Individual Contributor to help improve the teams technically, through knowledge sharing.
Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams.
Technical & Behavioral Competencies
Technical Qualification
Minimum 7 years experience in hands-on application support
Experience with working in an ITIL environment
Ability to multi-task, work under pressure & tight deadlines
Self-motivated and highly professional with ability to lead and take ownership and responsibility.
Team player with strong interpersonal, oral and written communication skills.
Hands-on experience in Unix/Linux systems and Shell or Python scripting.
Hands-on experience in SQL - Sybase.
Experience of Java for Capacity management.
Understanding of Dev Ops tools
Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage.
Non-Technical Qualifications
Excellent communication both verbal and written.
Excellent problem-solving and logical thinking.
Team player
Process-oriented
Innovation/Out-of-the-box thinking.
Specific Qualifications (if required) B.E / B. tech or equivalent
Preferred Certifications / Affiliations:
FRM certifications would be a plus.
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Adaptability
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
