Assistant General Manager - Telesales

Job Description

We are seeking an experienced and dynamic Assistant General Manager (AGM) for our Contact Centre Tele Sales division. The ideal candidate will have a proven track record in tele sales management, exceptional leadership skills, and a passion for driving sales performance. The AGM will oversee daily operations, manage a team of sales agents, and implement strategies to achieve sales targets while ensuring high levels of customer satisfaction. Key Responsibilities: 1. Team Leadership: Lead and manage a team of tele sales representatives and Team Leaders. Focused on mortgage sales to direct and indirect channels, including recruitment, training, performance evaluation, and career development. 2. Sales Strategy: Develop and implement sales strategies and tactics to drive mortgage sales growth, increase market share, and achieve revenue targets. 3. Process Optimization: Continuously review and optimize sales processes, workflows, and technologies to improve efficiency, productivity, and customer experience. 4. Compliance Management: Ensure compliance with all relevant industry regulations, including mortgage lending laws, consumer protection regulations, and internal policies. 5. Performance Management: Monitor team performance metrics, including sales KPIs, conversion rates, and customer satisfaction scores, and take corrective actions as needed to achieve targets. 6. Training and Development: Provide ongoing training, coaching, and feedback to sales team members to enhance their sales skills, product knowledge, and customer service capabilities. 7. Relationship Management: Build and maintain relationships with key stakeholders, including mortgage lenders, real estate agents, and third-party service providers, to support sales initiatives and drive business growth. 8. Reporting and Analysis: Generate reports and analyse sales data to track performance, identify trends, and make data-driven decisions to improve sales effectiveness and efficiency. 9. Customer Service Excellence: Ensure that sales team members deliver exceptional customer service throughout the mortgage sales process, fostering positive relationships with customers and promoting customer loyalty. 10. Budget Management: Manage departmental budgets, expenses, and resource allocation effectively to maximize ROI and achieve financial targets. Essential Qualifications and Skills:- Proven experience in sales management, preferably in the mortgage or financial services industry, with a track record of driving sales growth and leading high-performing teams. Strong leadership and people management skills, with the ability to motivate, inspire, and develop team members to achieve their full potential. In-depth knowledge of mortgage lending regulations, industry best practices, and market trends. Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders. Analytical mind-set with the ability to interpret sales data, identify opportunities, and make strategic recommendations for business improvement. Proficiency in using sales CRM systems, Microsoft Office applications, and other relevant tools. Bachelor's degree in business administration, finance, or a related field preferred; additional certifications in sales management or mortgage lending are a plus. Show more Show less