Assistant Front Desk Manager

2 - 5 years

2 - 5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Assistant Front Desk Manager to join our team at Carlton. The ideal candidate will have 2-5 years of experience in the hospitality industry, preferably in front desk management.


Roles and Responsibility
  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Supervise and coordinate front desk staff activities to maintain high customer service standards.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Maintain accurate records of guest transactions and interactions.
  • Collaborate with other departments to ensure efficient hotel operations.

Job Requirements
  • Proven experience in front desk management or a related field.
  • Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
  • Strong problem-solving and analytical skills are needed to handle complex situations.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel management systems and software is essential.
  • Strong leadership and team management skills are necessary to motivate and guide staff.

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