Assistant Facilities Manager

About Us

Enterprise PropTech company

Role Summary:

Responsible for overseeing and transforming soft services/housekeeping operations (cleaning) at client sites, using a framework-driven approach leveraging IoT smartclean technology. Acts as a cleaning operations specialist, deployed across multiple accounts, to assess gaps, design interventions, and drive tangible improvements with third-party vendors.

Key Responsibilities:

• Conduct day-0 audits of existing cleaning regimes at client accounts.
• Assess and document operational gaps: process, outcomes, manpower efficiency, and technology use.
• Design and implement a customised cleaning transformation plan using SmartClean IoT and Cleaning management platform to optimise hygiene, workflow, and resource allocation.
• Oversee daily performance and compliance of outsourced cleaning vendors; standardise best practices and monitor KPIs.
• Act as the primary point of contact for all client cleaning and housekeeping requirements, managing stakeholder feedback and continuous improvement activities.
• Develop SOPs and process manuals for smartclean-enabled cleaning regimes.
• Work closely with internal and vendor teams to drive technology adoption and ensure training and onboarding on IoT and Cleaning management platform.
• Review and analyze cleaning data reports; communicate findings and drive change through data-driven recommendations.
• Manage routine inspections, ensure compliance with client health, safety, and quality standards.
• Lead vendor evaluation, contract management, and operational troubleshooting for cleaning services.
• Prepare periodic reports for clients and management, highlighting performance, cost optimization, and innovation outcomes.
• Support account teams in business reviews related to cleaning operations and participate in procurement processes when onboarding new vendors.
• Guide and mentor site-level soft services staff.

Qualifications & Experience:

• Graduate degree; professional certification in Facility Management, Sanitation, or Cleaning Services is desirable.
• 5-6 years of experience in soft services management, including hands-on supervision of cleaning/janitorial operations, preferably at multiple commercial sites.
• Proven expertise in third-party vendor management for cleaning services.
• Experience implementing or working with IoT/technology platforms in facility management is a strong advantage.
• Ability to audit, analyse, and streamline cleaning workflows; highly data-driven approach.
• Strong interpersonal, communication, and client management skills.
• Proficiency with MS Office, online work order systems, and basic reporting tools.
• Team leadership and training experience preferred.

Deployment:

This role will require travel and multi-site presence across client locations. Expected to lead transformation mandates in cleaning operations and act as a subject matter expert for technology-led cleaning excellence initiatives.