Assistant Experience Manager

Job Description

Job Title: Assistant Experience Manager Location: Kochi, Kerala (with travel to nearby Ohstayz properties as required) Company: Ohstayz – Premium Holiday Homes About Ohstayz: Ohstayz is a premium holiday home rental brand offering private, handpicked stays with a focus on personalized guest experiences. Recognized under Startup India, Ohstayz is expanding rapidly across India with a mission to deliver exceptional service, curated stays, and unmatched hospitality. ⸻ Role Overview: We are seeking a proactive and detail-oriented Assistant Experience Manager based in Kochi to help maintain property standards, support guest satisfaction initiatives, and ensure smooth operations. You will be instrumental in delivering top-tier service, coordinating with teams, and upholding the Ohstayz brand promise across properties. ⸻ Key Responsibilities: Guest Experience & Service Monitoring Visit properties post guest check-ins to ensure service standards are met. Monitor ongoing guest experiences and escalate service issues promptly. Analyze guest feedback and satisfaction data to identify service improvement areas. Collaborate with the sales team after feedback calls to implement necessary action plans. Property Standards & Maintenance Conduct regular audits to verify property compliance with Ohstayz standards for hygiene, aesthetics, safety, and branding. Report any previously unreported maintenance issues or concerns and ensure follow-up until resolution. Ensure timely readiness of properties before guest arrivals. Staff Training & Supervision Train and guide on-site staff (housekeepers, caretakers, etc.) on hospitality standards and protocols. Monitor staff performance and behavior to ensure consistency in guest handling. Conduct refresher sessions periodically based on feedback and property needs. Reporting & Coordination Maintain accurate logs and reports related to guest experience, inspections, service lapses, and staff performance. Provide regular updates to the Experience Manager and work closely with cross-functional teams to enhance service quality. ⸻ Qualifications & Skills: Bachelor’s degree in Hospitality Management, Hotel Administration, or related field. 1–3 years of relevant experience in guest services, hotel operations, or property management. Strong communication and interpersonal skills (Malayalam and English fluency preferred). Excellent attention to detail and organizational abilities. Willingness to travel within Kochi and surrounding regions. ⸻ Why Join Ohstayz: Work with a premium brand at the forefront of India’s holiday home evolution. Be part of a dynamic, startup-driven environment with ample learning and growth opportunities. Play a direct role in shaping unforgettable guest experiences. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Work Location: In person