Job Description

Designation - Assistant Community Manager Positions Overview: This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,000-25,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and PL effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction. Key Responsibilities: Profit Center Management ASR and Margin Analysis : Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center. Expense Control : Keep operational expenses within budget while identifying cost-saving opportunities. Collections : Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly. Renewals : Maximize contract renewals at or above the budgeted seat price, focusing on client retention. Vendor Management : Manage vendor relationships to ensure timely, quality services at optimized costs. Cost Optimization : Continuously seek ways to optimize costs without compromising on service quality. Community Building and Engagement Collaborative Environment : Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships. Community Growth : Expand the center s community by attracting and retaining clients through networking and engagement efforts. Client Satisfaction Service Delivery Renewals and Pricing : Maximize client renewals at the budgeted seat price, ensuring strong client retention. CSAT Score : Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement. Brand Ambassadors : Ensure that every client becomes a brand ambassador for Awfis through positive experiences and high levels of satisfaction. Training and People Development Guided Practice Coaching : Provide coaching and development opportunities for subordinates and the facility management team, ensuring they are equipped to perform effectively. Self-Development : Actively participate in personal development initiatives, preparing for the next level role as a Shadow Community Manager. Vendor Management Purchase-to-Pay Compliance : Ensure adherence to the Purchase-to-Pay process for all vendor transactions, ensuring cost-effectiveness and compliance. Vendor Performance : Regularly assess and manage vendor performance, ensuring timely delivery and quality service. Facilities Management Centre Upkeep : Ensure the center is maintained at the highest standards, with a focus on daily readiness. Preventive Maintenance : Diligently follow the Preventive Maintenance Calendar to avoid operational disruptions. Compliance Protocols : Adhere to all compliance requirements, safety protocols, and governance standards. ESG Adaptation : Integrate Environmental-Socio-Governance (ESG) practices into the centers operations in alignment with company values. Client Engagement, Brand, and CSR Initiatives Client Engagement : Execute activities that enhance client engagement, including events and brand initiatives to strengthen client relationships. CSR Leadership : Lead Corporate Social Responsibility (CSR) activities within the center s vicinity, ensuring alignment with company goals. Execution of Company Initiatives Company Initiatives : Actively participate in and execute all company-driven initiatives, ensuring alignment with corporate goals and objectives. We are seeking candidates who possess: Exceptional customer service skills with a proven track record An outgoing, extroverted personality A strong awareness and keen interest in current affairs Ambition and the drive for continuous improvement in skills and knowledge Enthusiasm with a demonstrated history of active participation Expertise in Relationship Management, Operations, and Cost Revenue Management A strong desire to grow, with a two-year focus on taking on increased responsibilities Excellent written and verbal communication skills A commitment to strong process execution Eligibility Requirements: Minimum of 3-5 years of relevant experience Managed an annual revenue of at least 2.5 million INR Experience working at a Revenue Centre within the last 2 years Proficiency in MS Excel/Spreadsheets Excellent communication skills Graduate in any stream (MBA preferred) Familiarity with the local language Active membership in community service clubs, social or focus groups.