Artificial Intelligence/Machine Learning Lead

University Living is a global student housing marketplace that offers 2Mn beds in 65K + properties across 512+ international education hubs worldwide. As the AI & ML Lead, you will be responsible for spearheading the development of the conversational AI system. Your role will involve defining the technical strategy, leading model design and implementation, and working on large language models (LLMs) to deploy and optimize human-like conversational agents. You will collaborate with cross-functional teams and utilize tools such as OpenAI and cloud systems like AWS for scalable AI deployments. Key Responsibilities: - Lead the design and development of LLM-based AI models. - Integrate voice APIs and platforms (e.g., Twilio, Exotel, ElevenLabs) for seamless call handling and speech workflows. - Implement Retrieval-Augmented Generation (RAG) to enhance response relevance and accuracy. - Deploy and manage AI models on cloud infrastructure (AWS/GCP/Azure). - Establish MLOps practices, model monitoring, and version control. - Stay updated on GenAI trends, LLM research, and speech tech advancements. Required Qualifications: - 6+ years of hands-on AI/ML experience, focusing on NLP, LLMs, and conversational AI. - Expertise in fine-tuning and deploying large language models (e.g., GPT, OpenAI models, BERT). - Understanding of ASR, speech recognition, & text-to-speech (TTS). - Proficiency in Python and ML frameworks like TensorFlow or PyTorch. - Experience with cloud-based AI deployments (AWS/GCP/Azure). - Knowledge of RAG techniques, vector databases, and real-time inference pipelines. - Strong problem-solving skills and experience leading AI/ML teams or projects.,