Area Vehicle Service Manager

Job Description

You ll be our: Area Vehicle Service Manager You ll be based at: Pune - Zonal Office You ll be aligned with: Zonal Vehicle Service Manager You ll be joining our: Service Delivery Team What you ll do at Ather: Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations. Monitor and control the service quality as per Ather standards, through adoption of best practices and service shops at service centers and for the service fleet. Monitor customer complaints, ensure redressal, and initiate necessary corrective actions. Pdi (support) / warranty management. Provide technical support to the local doorstep service team across coco and doco locations. Plan and support service marketing activities in the city. Support establishment of vehicle service set up in all launch markets. Support service strategy team to document service sops and service manual. Ensure a high level of competence for the service center and service fleet teams through training needs analysis. Here s what we re looking for: Experience in after sales operations and strong team management and collaboration skills. You need a customer first attitude and an ability to anticipate customer needs and exceed expectations. A fair understanding of EV technology is a definite plus. Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs. Demonstrate the ability to scale operations and showcase value improvement. What you bring to Ather: We are looking for a graduate in business/engineering from a tier i/tier ii institute. 4-8 years of experience in managing service delivery operations (team of 20+ or multiple workshops). ,\