Job Description

Largest Consumer Durable company hiring in Shimla Please call on 6205986524 / 8097516672 send cv on mne@contactxindia.com anshika@contactxindia.com Role & responsibilities Area Service Incharge Location- Shimla (Anyone Will to relocate to Shimla) Exp : 1-3 years experience in any Consumer Electronics service . Qualification- B. Tech- Electronics/ Diploma electrical Electronics Job Profile JOB PROFILE To supervise service delivery of SPs ( service personnel ) on daily basis • To monitor call pendency of every SP on daily basis • To take corrective action on pending calls in order to ensure timely closure • To provide installation trainings to SPs • To ensure spare parts availability with each ASP • To review requirement of spare parts of each ASP based on consumption trends on monthly basis • To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs • To ensure achievement of PMC sales target • To check quality of PMC service deliveries done by SPs • To provide proactive installation support to projects & keep record at each stage • To provide proactive installation pre-operative guidance to 100% customers • To visit sites during installation process • To organise service camps at projects sites • To visit sites during service camps • To resolve customers complaints as per defined CC timelines • To track & monitor franchisee wise call quality • To personally visit unsatisfied customers and close loop • To ensure that customers satisfaction to be more than 95% • To manage spare parts and ensure that every replaced part is returned to factory within committed timelines • To visit dealers counters in the territory Preferred candidate profile Perks and benefits