Job Description

Role & responsibilities 1. Team Leadership and Management: Lead and motivate optical store teams to achieve business goals, sales targets, and customer satisfaction. Provide ongoing training and coaching to staff, ensuring compliance with company policies and procedures. Conduct regular performance evaluations and identify areas for development or improvement. Recruit and hire staff for the optical stores within the assigned area. 2. Sales and Business Development: Achieve and exceed sales targets and KPIs for each location within the area. Analyze market trends and competitors to identify opportunities for growth. Implement promotional strategies and ensure marketing materials are effectively utilized. Monitor financial performance and optimize the profitability of each optical store. 3. Operational Management: Oversee daily store operations, ensuring compliance with company standards, legal requirements, and best practices. Maintain inventory management, ordering, and stock control processes for optical products (frames, lenses, etc.). Ensure all locations maintain high standards of cleanliness and organization. Handle scheduling and ensure adequate staffing levels to meet customer demand. 4. Customer Service and Patient Care: Ensure a high level of customer satisfaction by maintaining a focus on service excellence and quality care. Address and resolve customer complaints and concerns in a professional manner. Promote and uphold the company's values and brand promise, ensuring customer loyalty and retention. 5. Financial and Budget Management: Review and analyze financial reports, including sales, expenses, and profit margins, to make data-driven decisions. Manage budget allocations for each store in the assigned area and ensure effective resource utilization. 6. Compliance and Regulatory Oversight: Ensure compliance with all federal, state, and local regulations related to optical services, including licensure, safety, and insurance requirements. Stay updated on changes in optical industry standards and ensure that stores adhere to them. 7. Collaboration and Reporting: Collaborate with regional or district managers and other department leaders to ensure smooth operations across all locations. Provide regular reports on performance, challenges, and opportunities to senior management. Participate in regional meetings and contribute to strategic planning discussions. Preferred candidate profile Education: Bachelors degree in business administration, Healthcare Management, Optometry, or related field (preferred). Experience: Minimum of 6-7 years of experience in the optical retail or healthcare industry, with at least 2 years in a supervisory or managerial role. Strong experience in sales and customer service within a retail or medical setting. Experience in managing multiple locations is a plus. Physical Requirements: Ability to stand or walk for long periods. Vision must meet regulatory requirements for performing optical functions. Work Environment: Typically works in retail locations, requiring frequent interaction with customers and staff. May require travel between multiple locations within the assigned area.