Area Collection Manager

Job Description

Role Overview: As a City/Area Collection Manager, you will be responsible for managing field collections, driving agency performance, and ensuring delinquency targets are met. This role requires a strong leader with a deep understanding of collection processes and hands-on experience in agency management. Core Responsibilities : Strong understanding of process management in collections Proficient in working with modern collection systems Allocate and monitor delinquent accounts with collection agencies Drive resolution targets and monitor agency performance Engage with delinquent customers via calls, emails, and visits Negotiate repayment terms based on customer financial situations Maintain accurate records of collection efforts and customer interactions Handle operational activities related to repayments and debit authorizations Ensure compliance with regulatory and internal processes Deliver customer-centric solutions with empathy Experience and Qualification Required: 4 8 years experience in Collection Agency Management and Field Collections. Good Communication Skills Graduation Mandatory