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Application Tech Support Practitioner at An IT Service Company

Application Tech Support Practitioner at An IT Service Company

Talentzo

0 - 2 years

5 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

service desk management microsoft itil

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Support the team and build product knowledge.
Participate in problem-solving discussions.
Provide timely resolutions to client issues.
Maintain high customer satisfaction through quality service.
Collaborate with cross-functional teams to resolve complex issues.
Identify and escalate priority issues.
Improve support processes and workflows.

Preferred candidate profile

Proficiency in Service Desk Quality Management.
Strong understanding of ITIL framework and incident management.
Experience troubleshooting technical issues.
Excellent communication and interpersonal skills.
Experience with ITSM tools like ServiceNow or Remedy

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Application Tech Support Practitioner at An IT Service Company