Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Voice Support Good to have skills : Service Desk Management Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As a Service Desk Voice Support, you will be responsible for providing technical support to clients via phone, email, or chat. Your typical day will involve troubleshooting technical issues, providing solutions, and ensuring customer satisfaction. Roles & Responsibilities: Provide technical support to clients via phone, email, or chat. Troubleshoot technical issues and provide solutions. Ensure customer satisfaction by resolving issues in a timely and efficient manner. Escalate complex issues to the appropriate team or individual for resolution. Maintain accurate records of customer interactions and technical issues. Professional & Technical Skills: Must To Have Skills:Strong communication skills and customer service orientation. Good To Have Skills:Service Desk Management. Experience in providing technical support to clients via phone, email, or chat. Familiarity with ITIL processes and procedures. Ability to troubleshoot technical issues and provide solutions. Strong problem-solving skills and attention to detail. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Voice Support. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualification Bachelor Degree