Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As a Service Desk Voice Support, you will be responsible for providing technical support to clients via phone, email, or chat. Your typical day will involve troubleshooting technical issues, providing solutions, and escalating complex issues to higher-level support teams. Roles & Responsibilities: Provide technical support to clients via phone, email, or chat. Troubleshoot technical issues and provide solutions. Escalate complex issues to higher-level support teams. Maintain accurate records of client interactions and issue resolution. Collaborate with cross-functional teams to resolve client issues. Professional & Technical Skills: Must To Have Skills:Strong communication skills and customer service orientation. Good To Have Skills:No Technology Specialization. Ability to troubleshoot technical issues and provide solutions. Familiarity with ITIL processes and procedures. Experience with remote desktop support tools. Knowledge of Windows operating systems and Microsoft Office applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Voice Support. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Bengaluru office. Qualification Bachelor degree