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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

monitoring tools websphere performance tuning administration design system monitoring troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Websphere Application Server & Portal Administration

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves acting as a vital link between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate seamlessly. Your role requires exceptional communication skills to define client issues accurately and leverage your deep product knowledge to design effective resolutions, thereby contributing to the overall quality and reliability of our services.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of best practices for application support.

Provide training and guidance to junior team members to enhance their skills and knowledge.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Websphere Application Server & Portal Administration.

Strong understanding of application support processes and methodologies.

Experience with troubleshooting and resolving application-related issues.

Familiarity with system monitoring tools and performance tuning.

Ability to document processes and create user guides for clients.
Additional Information:

The candidate should have minimum 3 years of experience in Websphere Application Server & Portal Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner