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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

cisco storage management high availability bc san enterprise storage vmware troubleshooting disaster recovery analytical skills firmware communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Netapp Storage Area Network (SAN) Administration

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking an experienced Storage Administrator (L2/L3) to manage, maintain, and support enterprise storage infrastructure. The candidate will have hands-on experience with NetApp AFF/FAS, PowerMax 8K, ISILON, and ECS. The role involves storage provisioning, replication, upgrades, monitoring, and troubleshooting to ensure high availability and performance. Roles & Responsibilities:Perform NetApp AFF/FAS storage provisioning and manage volume/LUN assignments. Configure and manage SnapMirror/SnapVault replication for disaster recovery. Conduct NetApp upgrades including firmware, ONTAP, and cluster upgrades. Manage PowerMax 8K storage arrays, including SRDF/S replication configuration and monitoring. Support ISILON NAS storage – share creation, quota management, and monitoring. Handle ECS object storage management, including bucket setup, replication, and monitoring. Monitor storage health, capacity, and performance; troubleshoot and resolve storage-related issues. Collaborate with application and infrastructure teams for storage requirements and DR testing. Maintain proper documentation of storage configurations, replication setups, and operational procedures. Technical & Professional
Skills:

Hands-on experience with NetApp AFF/FAS, including provisioning, SnapMirror, SnapVault, and upgrades. Experience with PowerMax 8K, including SRDF/A configuration and replication management. Working knowledge of ISILON NAS and ECS Object Storage. Understanding of CISCO SAN/NAS concepts, zoning, LUN masking, and host connectivity (WWPN). Strong troubleshooting and analytical skills. Knowledge of DR/BC processes and Site Recovery Manager (SRM) is a plus.
Qualifications:Relevant storage certifications (NetApp, Dell EMC, VMware, etc.) preferred. Excellent communication and team collaboration skills. Additional Information

The candidate should have minimum 6 – 10 years of experience.

A 15 year full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner