Application Support Engineer

Position: Application Support Engineer
Experience Required: Minimum 2 years (Mandatory Zoho One experience)
Location: Coimbatore
Department: IT / Application Support
Employment Type: Full-time

About the Role:

We are looking for an experienced Application Support Engineer with strong hands-on expertise in Zoho One ecosystem, including CRM, Desk, People, Books, Projects, Inventory, Creator, and other Zoho applications. The candidate will be responsible for providing end-to-end support, troubleshooting, user training, and ensuring smooth functioning of all internal applications.

Key Responsibilities:

• Provide daily application support for Zoho One modules (CRM, Desk, People, Books, Projects, Inventory, Creator, etc.).
• Troubleshoot end-user issues and resolve them within defined SLAs.
• Coordinate with Zoho Support for escalated issues and follow through until closure.
• Monitor system performance, integrations, and automation workflows.
• Manage user creation, profiles, roles, permissions, and data security settings.
• Assist in customization of modules, fields, layouts, workflows, templates, and reports.
• Support automation, APIs, third-party integrations, and function scripts (basic Deluge preferred).
• Perform regular audits, backups, and data validation.
• Conduct user training, prepare user manuals, and ensure proper CRM utilization.
• Document issues, resolutions, and process improvements.
• Support the IT team with related app or system activities as needed.

Required Skills & Qualifications:

• Mandatory: 2+ years of hands-on experience in the Zoho One suite.
• Strong knowledge of Zoho CRM, Desk, People, Inventory, Projects, and Books.
• Experience in configuring workflows, blueprints, automation, and integrations.
• Basic understanding of Deluge scripting (preferred).
• Knowledge of APIs and third-party integrations (added advantage).
• Ability to identify root causes and provide effective solutions.
• Strong communication skills for coordinating with teams and users.
• Ability to manage multiple tasks and work independently.

Preferred Qualifications and Requirements:

• Experience in supporting field teams, sales teams, and service operations.
• Exposure to ERP or other business applications.
• Experience in data migration/import/export in Zoho.
• IT/CS background or certification (not mandatory).
• Looking Local candidates (Coimbatore region)
• Prefer Imedidate joiners
• Age limit upto 35

For more details contact HR Manager 9245160849

Selected candidates get spot joining offer !!!

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you local candidates (Coimbatore) ?
• Are you Imedidate joiners ?
• Did you have experience in Zoho one suite application as a user Admin ?

Experience:

• Application support: 3 years (Required)

Work Location: In person