Application Support Engineer

Job Description

Responsible for assisting in the support of custom applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues Collaborate with IT Ops team on, metrics reporting, operational dashboards Participate in the integration of Operational Dashboards, monitoring, alerting, reporting, with NOC and Call Center infrastructure Coordinate and ensure successful implementation and support of applications / network / infrastructure systems Continually adjust systems to optimize system performance and functionality Collect and publish IT metrics and use data to make process improvement recommendations Assist in the development, review and maintenance of clear and easily understood application and process documentation consistent with department standards Act as part of shift rotation in support of critical components of internally developed applications What You May Need to be Successful: Bachelors degree in Computer Science or related field or equivalent experience Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell Experience in software development and/or .Net application support. Strong analytical mind, you can quickly seize a situation. Flexible, autonomous and well-organized.