Job Description

Job Title: Application Support Engineer Location: Chennai, Work From Office Experience: 3-5 Years Industry Preference: IT Services, OTT Platforms, FinTech, Healthcare IT Job Overview: We are seeking an Application Support Engineer with expertise in technical support, incident management, and project coordination within application/software environments. The ideal candidate should have hands-on experience in troubleshooting, monitoring, API testing, and stakeholder management while ensuring seamless system performance and issue resolution. Key Responsibilities: Provide technical support for applications, troubleshoot issues, and conduct log analysis (Grafana, Coralogix). Perform API testing using Postman, Runscope , and assist in AWS monitoring. Manage incidents and problem resolution , ensuring timely responses using ITSM tools . Conduct root cause analysis (RCA), critical alert handling , and coordinate bridge calls for major incidents. Oversee SLA management, stakeholder communication , and deployment coordination across teams. Work with monitoring tools (Grafana, Firebase, DataDog, New Relic) to analyze system performance and generate reports. Maintain documentation on Jira, Confluence , and other project management tools. Required Skills & Competencies: Category Skills Technical Support Troubleshooting, Log Analysis (Grafana, Coralogix), API Testing (Postman, Runscope), AWS Monitoring Project Management SLA Management, Jira/Confluence, Deployment Coordination, Stakeholder Management Incident Management ITSM Tools, Root Cause Analysis (RCA), Critical Alert Handling, Bridge Calls Monitoring & Reporting Grafana, Firebase, DataDog, New Relic, Performance Dashboards, Excel Reporting Soft Skills Strong Communication, Multitasking, Customer Handling, Problem-Solving Tools & Technologies: Monitoring & Logging: Grafana, Firebase, DataDog, New Relic, Coralogix, AWS Console API & Testing: Postman, Runscope Project & Ticket Management: Jira, Confluence, ITSM Tools Deployment & Collaboration: Firebase, Squadrant, MS Office Preferred Qualifications: Education: Bachelors degree in Engineering (Mechanical/IT/CS) or related field. Certifications (Nice-to-Have): ITIL, Agile/Scrum, AWS Cloud Practitioner. Domain Experience: OTT Platforms, Healthcare IT (Insurance/Hospital Systems), FinTech, or related industries. This role requires a proactive individual with strong problem-solving skills and a customer-centric approach to ensure smooth application operations. If you have the required expertise and are looking for an opportunity to work in a dynamic environment, we encourage you to apply.