Application Support Engineer at XL Dynamics India Pvt Ltd

Job Description

Position: Application Support Engineer Job Shift: Night Shift Experience: Minimum 1 year Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Navi Mumbai,Pune,Noida,Indore Salary Range: Ready to Negotiate KEY RESPONSIBILITIES: Provide first level Technical Support to the clients in the USA on the inhouse software applications. Troubleshoot and find the root cause of any technical issue occured at user end and provide solution to user for the same. Duplicate the issue at test environment and share the finding and issue logs to next level. Manage issue resolution by providing solutions from a remote location or by accessing the users desktop. Record escalation from client and notify Development and QC team for required changes/fixes in application. RCA documentation and Issue resolution documentation. Good communication skills, should be able to talk and text on email & chatbot with US customers. Note: Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.